Shipping Policy
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–12 business days.
- Standard Processing: 3-5 business days
- Rush Processing: 2-3 business days (only available for garments, included in USPS Priority Mail Express shipping option)
- Cutoff Times: Daily cutoff to start processing the same business day is: 12:30PM ET / 9:30AM PT
- Business Days: Monday – Friday
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 business days to arrive at their destination but can take longer from time to time.
* Items may be shipped in different packages depending on supplier availability, working only with reliable suppliers so that you only receive the best quality product.